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Water damage restoration in Seattle

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A city of 1920s basements, glacial hillsides, crawl-space ramblers and new condo towers, which means four different kinds of water loss depending on which neighborhood you are standing in. Crews are dispatched citywide, 24 hours a day.

A rainy evening street in downtown Seattle

North Seattle: Ballard to Lake City

Ballard, Crown Hill, Phinney, Greenwood, Green Lake, Wallingford and Fremont are the heart of Seattle's Craftsman and box-house stock, built between 1905 and 1930 with full or partial basements. Those basements hold the original plumbing stacks, the water heater, the laundry and often a rec room or a rental unit, and they are where most north-end water losses happen: galvanized supply lines pinholing, cast-iron drains cracking, clay side sewers full of maple roots, and in heavy rain the combined sewer surcharging up through the floor drain.

Northgate, Lake City, Maple Leaf and Wedgwood are mostly post-war ramblers and split-levels on crawl spaces, with original copper plumbing and water heaters past their life. Water losses here are crawl space calls: a supply line or water heater drain soaking the insulation under the house, or groundwater after a week of rain.

Central Seattle and the hills

Capitol Hill, First Hill, Queen Anne, Magnolia, the Central District, Madrona, Leschi and Mount Baker mix large old houses on steep lots with apartment and condo buildings of every decade. The hills are glacial till; during long rains water moves sideways across the top of it into basements and daylight basements, which is the seepage problem no policy covers and every hillside owner eventually meets. The old houses add plaster walls that hold water for weeks and original plumbing that fails without warning.

The apartment and condo stock, from 1920s brick buildings on Capitol Hill to new towers in South Lake Union and Belltown, produces stacked losses: one failed supply line, three units, three insurers, one HOA. See the condo and multi-family page.

South and West Seattle

Beacon Hill, Columbia City, Rainier Valley, Seward Park and Rainier Beach have a mix of Craftsman houses, mid-century ramblers and a great deal of new townhouse infill. The townhouses share party walls and often a common crawl space, so a leak at one end wets the neighbor's framing. West Seattle, Alki, Admiral, Delridge and High Point climb the same glacial slopes as the north end and get the same hillside seepage, plus storm leaks on the exposed west-facing roofs that take the full force of southwesterly wind.

Georgetown, South Park and Sodo sit low along the Duwamish and get groundwater and surface water problems the rest of the city does not, and a number of homes there carry flood insurance for good reason.

Seasons

November through February is roof leak and crawl space season, driven by atmospheric rivers that push the water table up under every hillside basement in the city and find every failed flashing. A cold snap in any winter month splits pipes in uninsulated crawl spaces and garages. Spring brings the smell calls from crawl spaces that were wet all winter. Summer is appliance failures and the rare but real burst from pressure spikes.

When you call

The dispatcher asks where the water is, whether it is still coming, and what kind of building you are in, then routes the nearest crew. You are told the restoration contractor's name and Washington L&I registration number before they arrive. On covered claims the contractor bills your insurer directly and you pay your deductible; when a loss looks like seepage or deterioration, you hear that honestly, with a written estimate before any chargeable work.

Areas we reach

BallardCrown HillFremontWallingfordGreen LakePhinney RidgeGreenwoodNorthgateLake CityMaple LeafWedgwoodRavennaUniversity DistrictCapitol HillFirst HillQueen AnneMagnoliaBelltownSouth Lake UnionCentral DistrictMadronaLeschiMadison ParkMount BakerBeacon HillColumbia CityRainier ValleyRainier BeachSeward ParkWest SeattleAlkiAdmiralDelridgeHigh PointGeorgetownSouth ParkSodo
FAQ

Questions homeowners ask us

How fast can a crew reach my neighborhood?

Inside the city, usually a few hours and often less outside commute windows. West Seattle during bridge or traffic trouble and the far north and south ends add some time. The dispatcher gives you the real window when you call rather than a slogan.

Water shows up in my basement only when it rains hard. Is that covered?

Probably not. Water that appears at the base of the walls, through the slab or at the cove joint during or after heavy rain is seepage or groundwater, which standard policies exclude. Water that shows up regardless of weather, or near a fixture or appliance, is plumbing and usually covered. The crew identifies which you have and tells you before any chargeable work.

The combined sewer backed up into my basement. Who is responsible?

Your insurer pays only if you carry a water backup endorsement. If the city's main was the cause, you may also be able to file a damage claim with the city. Either way the cleanup is a Category 3 sewage job and should start the same day. See the sewer backup guide.

I live in a condo and the water came from upstairs. What now?

Dry your unit today, photograph everything, notify the manager in writing and report to your own insurer. Your carrier handles recovery from the upstairs owner's policy if they were at fault. Do not wait for the neighbor's company before mitigation starts.

Open now

Water coming in somewhere in Seattle? Call.

Open 24 hours. Nothing upfront on covered claims; the restoration contractor bills your insurer directly.

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